Jill at Sterling Furniture was extremely nice and very apologetic about the situation and is arranging for an upholsterer to call at my house to inspect the full sofa. She said it is unacceptable for it not to be in perfect condition upon arrival.. I may be having issues with the sofa itself but so far I couldn't say a bad word about their customer service.. They actually appear to be one of the few companies around these days who still remember what quality customer service is all about. Fingers crossed the issue can be resolved quickly.
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